Legal
Plain English summary: ProField collects only the data needed to run your inspections and reports. We do not sell your data. We do not track you across other apps or websites. We use trusted third-party services to store, process, and deliver your reports. You own your data and can request deletion at any time.
ProField ("the App," "we," "us," or "our") is a field inspection and reporting application operated by RLHF Labs LLC, a Nevada limited liability company based in Las Vegas, Nevada, United States. We provide mobile software tools for field service businesses to conduct inspections, generate reports, and deliver documentation to their customers.
Contact:
Email: support@getprofield.com
Website: getprofield.com
When you register for ProField, we collect:
As you use the app to conduct inspections, we collect:
Payment processing is handled entirely by Stripe. ProField does not store, process, or have access to your credit card numbers or banking details. When you purchase credits or a subscription, you are interacting directly with Stripe's secure checkout. We only receive confirmation of successful payment and the associated credit amount.
We may collect limited technical data including:
ProField does not collect the following:
We do not use advertising trackers, behavioral analytics SDKs, or profiling tools of any kind.
ProField requests the following device permissions. All permissions are requested in context and explained to you at the time they are needed. You may deny or revoke any permission through your device settings; some features may not function without certain permissions.
| Permission | Why It Is Needed |
|---|---|
| Camera | To take photos during field inspections |
| Photo Library (Read/Write) | To upload photos from your camera roll into inspection reports, and to save generated report PDFs to your device |
| Push Notifications | To send optional job schedule reminders; requires your explicit opt-in |
ProField does not request access to Location, Microphone, Contacts, Bluetooth, Calendar, Health, Face ID/Touch ID, or any other device capability beyond those listed above.
We use your information solely to provide and improve the ProField service:
We do not use your data for advertising, sell it to third parties, or use it to train AI models.
ProField does not track you. Specifically:
Because ProField does not engage in tracking as defined by Apple's App Tracking Transparency framework, we do not present an ATT permission prompt.
ProField relies on the following trusted third-party services. Data is shared with these services only to the extent necessary to deliver the functionality described. Each provider has its own privacy policy:
| Provider | Purpose | Data Shared | Privacy Policy |
|---|---|---|---|
| Supabase | Database, authentication, file storage (hosted on AWS US) | Account data, inspection records, uploaded photos | supabase.com/privacy |
| Anthropic / Claude API | AI report narrative generation | Inspection checklist results, service type, technician notes only — no customer PII | anthropic.com/privacy |
| Stripe | Payment processing for credits and subscriptions | Payment confirmation only; ProField never sees card details | stripe.com/privacy |
| Expo / Expo Push | Mobile app platform and push notification delivery | Push notification token (only if you opt in) | expo.dev/privacy |
| Apple / Google | App Store distribution | Governed by Apple and Google platform policies | apple.com/legal/privacy |
We do not sell, rent, or lease your personal data to any third party.
ProField uses Claude AI, developed by Anthropic PBC, to generate professional inspection report narratives. This feature is optional and requires your action (tapping "Generate AI Report") to activate.
What is sent to Anthropic when you request an AI report:
What is NOT sent to Anthropic: Customer names, addresses, contact information, photos, signatures, payment data, or any personally identifiable information about you or your customers.
How Anthropic handles this data: Per Anthropic's API usage policy, data submitted via the API is not used to train AI models. Anthropic processes the inspection data solely to return a generated report narrative. You can review Anthropic's privacy policy at anthropic.com/privacy.
By using the AI Report Generation feature, you consent to the transmission of your inspection checklist data (as described above) to Anthropic's API for the purpose of generating a report narrative. You may decline to use this feature and write report narratives manually at any time.
Data retention at Anthropic: ProField does not retain inspection data on Anthropic's infrastructure after the report is returned. All inspection records are stored in ProField's own secure database with row-level security isolation per company account.
Cloud storage: Your data is stored in Supabase's cloud infrastructure hosted on Amazon Web Services (AWS) in the United States. Supabase applies encryption in transit (TLS 1.2+) and encryption at rest for all stored data.
Row-level security: ProField enforces database-level row-level security (RLS) ensuring each company's data is strictly isolated. Technicians and admins can only access data belonging to their own organization.
Local storage: The app stores a local offline copy of inspection data on your device using SQLite. This local data is protected by your device's operating system security (encrypted by iOS/Android when the device is locked). Local app data is not backed up to iCloud; your inspection data is synced exclusively through ProField's secure Supabase backend.
Authentication: User accounts are authenticated via Supabase Auth using email and password. Passwords are hashed and never stored in plaintext. ProField does not have access to your password.
While we take reasonable security measures, no system is completely secure. We encourage you to use a strong, unique password and keep your account credentials private.
We retain your data for as long as your account is active. Specific retention periods:
| Data Type | Retention Period |
|---|---|
| Account information | Until account deletion |
| Inspection records, photos, reports | Until account deletion |
| Crash/error logs | 90 days, then auto-deleted |
| Payment transaction records | 7 years (legal/tax compliance) |
| Push notification tokens | Until you revoke notification permissions or delete your account |
If you delete your account, we will permanently delete your company data, customer records, inspection reports, and photos within 30 days, except where we are required to retain records by applicable law (e.g., financial transaction records for tax purposes).
To request account deletion: Email support@getprofield.com with the subject line "Delete My Account." We will confirm deletion within 30 days.
Depending on your location, you may have the following rights regarding your personal data. To exercise any right, email support@getprofield.com. We will respond within 30 days.
| Right | Description |
|---|---|
| Access | Request a copy of the personal data we hold about you |
| Correction | Request correction of inaccurate or incomplete data |
| Deletion | Request permanent deletion of your account and all associated data |
| Portability | Request an export of your data in a machine-readable format (JSON/CSV) |
| Opt-out of notifications | Disable push notifications at any time through your device Settings > Notifications |
| Withdraw AI consent | Stop using the AI report generation feature at any time with no impact on other app functionality |
We do not sell personal information. We do not share personal information for cross-context behavioral advertising. California residents have the right to:
To submit a CCPA request, email support@getprofield.com.
If you are located in the EU, EEA, or UK, the following applies:
Legal bases for processing your personal data:
International data transfers: Your data is processed in the United States. Supabase and other providers maintain standard contractual clauses or equivalent safeguards for international data transfers as required under GDPR.
Additional EU rights: In addition to the rights listed above, EU/EEA/UK residents also have the right to object to processing based on legitimate interests, restrict processing in certain circumstances, and lodge a complaint with your national data protection authority.
For transparency in line with Apple App Store privacy disclosure requirements, the following summarizes how data collected by ProField is categorized:
Data linked to your identity (your ProField account):
Data not linked to your identity:
Data used to track you across apps or websites: None. ProField does not engage in cross-app or cross-website tracking.
When you enter your customers' names, addresses, and contact information into ProField, you are the data controller for that information under applicable privacy laws. ProField acts as a data processor on your behalf.
You are responsible for:
ProField is a business tool intended exclusively for use by adults (18 years of age and older). We do not knowingly collect personal information from children under the age of 13 (or under 16 in the EU/EEA). If you believe a child has created an account, please contact us immediately at support@getprofield.com and we will delete the account promptly.
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. If we make material changes, we will notify you via:
We will provide at least 14 days' notice before material changes take effect. Your continued use of ProField after changes take effect constitutes acceptance of the updated policy.
The current version of this policy is always available at getprofield.com/privacy.html.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
ProField Support
Email: support@getprofield.com
Website: getprofield.com
Location: Las Vegas, Nevada, United States